What to Expect
Connect and engage with Microsoft Teams Calls.
Your call to collaborate
Learn about Microsoft Teams, including how to install the app on your computer and mobile devices, and how it’s transforming university wide communication.
The Right Device for You
There are a variety of device options for Northeastern Teams users. Get an overview of the devices available for departments to purchase in MyMarketplace and see if one will meet your specific needs. A device is not required to use Microsoft Teams Calls.
Get Started with Teams calls
Whether you are working remotely or on campus, your university phone line will function in Microsoft Teams. This flexibility includes options to set up new online call functions, voicemail, voicemail to email, call routing/forwarding, and call delegation.
Become a Teams Internet Caller
Congratulations, you are ready for Microsoft Teams Calls! Phased migrations by department concluded in March 2021. Additionally, you can access resources on training and support from Microsoft’s knowledge base.
Northeastern’s transition to Microsoft Teams Calls completed on March 15, 2021.
- Implementation planning
- Engagement with departments
- Collect user feedback
- Pilots and initial test migrations
- Continued engagement with departments
- Phased migrations by department
- Continue to collect user feedback
- Continue phased migrations by department
- Finalize phased migrations by department
- Completed department transition to Teams Calls
- Finalize special user migrations
- Retiring legacy (Verizon) systems
Frequently Asked Questions
Microsoft Teams Calls is the easy way to have call functionality at your fingertips through the Microsoft Teams application on desktop, mobile, or through a web browser client. Here are some common Microsoft Teams Calls questions.
What is Microsoft Teams Calls?
Microsoft Teams Calls, commonly referred to as VoIP (Voice over internet protocol), lets you access phone services and make calls over the internet through Microsoft Teams.
How do I use Teams Calls?
Northeastern uses Microsoft Teams Voice Over IP (VoIP) as a modern calling solution that replaces the old telephone system. View this article for more information from Microsoft on how to set-up and use calls in Teams.
Will my phone line work in Microsoft Teams Calls?
The universitywide phone line transition was concluded in March 2021. Most individual and department lines were migrated to now be used under the “Calls” tab in Microsoft Teams.
Phones and Devices
Will my university number or extension work in Microsoft Teams?
Yes, as a part of the adoption to Microsoft Teams Calls, existing university numbers were migrated to Microsoft Teams Calls. To view your number, in Teams select the “Call button” and above the dial pad, your Teams calling number will be displayed.
Will old physical desk phones still work?
If your number was migrated to Microsoft Teams, your old desk phone will not be operational and will no longer have a dial tone. Please contact your department for coordinating the recycling of old desk phones and power cables.
Will I still need a handset or phone?
Using Microsoft Teams Calls eliminates the need to be tied to a workspace or office location, phone and call functions are now anywhere that you login to Teams. Handsets may be requested if certain eligibility requirements are met, view the Guidelines for Microsoft Teams-Certified Handsets.
Do I need a headset or device to make and receive calls?
No, one of the mobile first features of Microsoft Teams is the ability to make and receive calls from anywhere and without add-on devices. However, headsets, headphones, or speaker devices can assist in call volume, clarity, or to provide enhanced call functionality in various office or mobile work settings. Departments can order Microsoft Teams-certified equipment in myMarketplace.
I own a pair of personal headphones, can I use them?
Yes, any headphones, speakers, or wireless earbuds that can be successfully connected to devices using Microsoft Teams can be used with Teams Calls. Personal devices may have connectivity issues, so Teams-certified devices are recommended.
I have a university issued mobile phone, will that work on Teams too?
Yes, Downloading and logging in to the Microsoft Teams mobile app will enable you to make and receive calls in Microsoft Teams in the application. But, with Teams Calls functionality, call forwarding is an option for any phone line.
I was migrated to Microsoft Teams Calls, can I still get a handset?
During the migration to Teams Calls, handsets were provided to departments for Common Area Lines (CAP) where multiple users operate one device. Handsets may be requested if certain eligibility requirements are met, view the Guidelines for Microsoft Teams-Certified Handsets.
If someone calls me, how do I answer it?
All calls will be managed through the “Calls button” in Microsoft Teams. You will receive a notification that you are being called through your Teams app and can choose to accept, deny, or forward the call.
How do I access my voicemail?
In Microsoft Teams, under the calls tab, select the voicemail option to view voicemails and calls. Voicemails in Teams can be listened to or read through automatic voicemail transcription. You can check your voicemail anywhere that you are connected to Teams.
Can I make emergency calls in Microsoft Teams?
Yes, In Microsoft Teams Calls if you have an emergency, simply dial 911. Please remember to give your name and location to assist emergency services.
I have some questions about Microsoft Teams Calls, who can I ask?
The IT Service Desk is always available to answer questions or provide support, contact email@example.com